Privacy Policy
Effective Date: 07 December 2024
At IslandPro Explorer, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with Singapore’s Personal Data Protection Act (PDPA). By using our website islandproexplorer.com and services, you agree to the terms of this policy.
1. Contact Information
IslandPro Explorer
112 Lavender St., Level 3 #03-00, Singapore, 338728
📧 Email: [email protected]
📞 Phone: +65 6732 3432
2. Information We Collect
2.1 Personal Data
We collect the following types of personal information when you interact with us:
- Contact Details: Name, email address, phone number, and mailing address (e.g., for bookings or inquiries).
- Payment Information: Data necessary for processing payments, such as credit card details or billing information.
- Preferences: Information about your tour preferences, dietary restrictions, and feedback.
2.2 Non-Personal Data
Automatically collected information when you visit our website, such as:
- IP address, browser type, and access times.
- Device details and referring websites.
2.3 Cookies and Tracking Technologies
We use cookies to improve your browsing experience and gather analytics. Cookies help us:
- Save your preferences for future visits.
- Analyze website usage to optimize performance.
- Provide personalized recommendations and promotions.
You can manage or disable cookies through your browser settings.
3. How We Use Your Data
We use your personal data for the following purposes:
- To process bookings, payments, and confirmations for tours and services.
- To communicate with you regarding updates, promotions, or changes to our services.
- To improve our website functionality and user experience.
- To analyze trends and tailor our offerings to your interests.
- To comply with legal obligations and address disputes.
4. Sharing of Information
We respect your privacy and do not sell your personal data. However, we may share your information with:
- Service Providers: Third-party vendors assisting with payment processing, marketing, or IT support.
- Legal Authorities: When required to comply with legal obligations or protect our rights.
All third parties are contractually obligated to use your data only for specified purposes and to safeguard it appropriately.
5. Your Rights
Under Singapore’s PDPA, you have the following rights regarding your personal data:
- Access and Correction: Request access to or correction of your personal information.
- Withdrawal of Consent: Withdraw your consent for us to use your data at any time.
- Opt-Out of Marketing Communications: Unsubscribe from promotional emails by clicking the "unsubscribe" link or contacting us directly.
To exercise these rights, contact us at [email protected].
6. Cookies Management
You can control cookie settings through your browser to:
- Block or delete cookies.
- Receive notifications before cookies are stored.
Please note that disabling cookies may limit certain features of our website.
7. Data Security
We implement robust security measures to protect your personal data from unauthorized access, misuse, or loss. These measures include:
- Encrypted payment gateways for secure transactions.
- Secure servers to store your data.
- Regular audits and monitoring to identify and resolve vulnerabilities.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.
9. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the effective date will be revised accordingly.
10. Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, please contact us:
📧 Email: [email protected]
📞 Phone: +65 6732 3432
📍 Address: 112 Lavender St., Level 3 #03-00, Singapore, 338728